– Our Claims Handling Team is made up of 13 specialists with a wealth of knowledge and experience and an even greater desire to help, who approach their tasks with great commitment,” says Ewelina Hajduk who manages the unit’s work on a day-to-day basis. – We handle around 1,500 claims per month. Each of them is different and each client expects full support and professionalism from us. We try to approach these difficult cases on a very individual basis, because that is our mission: help and provide the best offer for the client – she stresses.
The effects are visible and measurable: thanks to the efforts of Ewelina’s team, Alior Leasing’s clients have recently received compensation of almost PLN one hundred thousand, although claims handling is a very difficult and intricate process. – The provisions of laws and codes, the large number of companies in the insurance market, each with its own regulations and general terms and conditions of autocasco (accident and theft) insurance. You have to be able to figure it out. In addition, cases are accompanied by considerable emotion in relation to a damaged or lost vehicle which is essential to our clients’ business. They expect everything to be handled successfully. I am glad that this is often the case – she concludes.
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